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Thermals Spa Warranty

With the purchase of any of our Thermals Spa range of Hot Tubs, we provide the following warranty so that you can have the peace of mind that we’ll be there for you if in the unlikely event your hot tub was to experience any issues. We can assure you that we not only offer the best service when purchasing a hot tub, but also will provide you with highly reliant support in the rare and unfortunate event that you may require afterwards.

7-Years warranty on the shell structure of the spa: The shell will maintain its structural integrity and configuration and be free of any water loss due to defect in the spa shell

3-Years warranty on the shell surface of the spa: The manufacturer provides the user of the spa a two years warranty against blistering, cracking and delamination


1-Year warranty on the basic and optional spa components: two years on massage pumps, one year on circulating pump, one year on WiFi module, IR receiver

1-Year warranty on the cabinet of the spa: The factory installed side panel is warranted for one year from the original date of delivery. The warranty specifically covers cracking or peeling of the shell. Fading and weathering of the surface will naturally occur over time and is not considered to be warrantable defects

1-Year warranty on the ozone generator: The ozone generator is warranted against defects in materials or workmanship for one year from the original date of delivery

1-Year warranty on the audio system components: The factory installed audio components {i.e. power supply, speakers, wires, etc.) are warranted against defects in materials or workmanship for one years from the original date of delivery

1-Year warranty on LED lights: The factory installed LED lights are warranted against defects in materials or workmanship for one year from the original date of delivery. The factory installed LED lights components are warranted against defects in materials or workmanship for one year from the original date of delivery. LED bulbs are not covered by the warranty

1-Year warranty on the thermo cover: The thermo cover is warranted against defects in materials or workmanship for one year from the original date of delivery

90 days’ warranty on the skimmer house/plastic external control parts, overlays: Some parts most of which can be changed out without the use of tools, such as filter cartridges, filter lid, filter housing, spa pillows, cover locks etc. are not included in this warranty but are warranted to be free from defects in materials and workmanship at the time of delivery.

Warranty Limitations

  1. The warranty does not cover damage caused by misuse, lack of maintenance, or lime scale deposits

  2. The manufacturer reserves the right to replace the defective parts with factory or remanufactured parts

  3. The manufacturer is not responsible for any damage caused by alterations or modifications by the user

  4. Radio/Bluetooth reception is not covered by warranty because the reception depends on local conditions. The received signal may deteriorate if there are high voltage lines near the spa

  5. The warranty of the spa does not cover defects, damage or failure caused by the common carrier, installer, user or other persons, pets or rodents, or resulting from, without limitation, any of the following: careless handling (lifting unit by plumbing, abrading finish, etc) including its own negligence; modification of any type for any reason) including modification to meet local codes); Improper installation (including installation not in accordance with instructions and specifications provided with the unit); connections supplied by the installer of the equipment; improper voltage supply or unauthorized electrical modification; misuse; incorrect operation, or lack of proper routine maintenance; operation of the unit without specified minimum amount of water or at inappropriate water temperature; use of abrasive or improper cleaners; or acts of God, such as lightening, floods, earthquakes etc

  6. In addition, The manufacturer will not be responsible for incidental or consequential damages or losses arising from any cause (e.g water damage to carpet, ceiling, tiles, marbles, loss of use etc.) including it’s own negligence; damages to, respecting or resulting from: plated parts when pool and/or spa chemicals are used in the unit or hard water conditions; optional bath equipment not manufactured by the company but supplied with the dealer, installer or Company; the units prior usage as an operational of display; or defects that should have been discovered before installation

  7. This warranty does not include: labour, transportation of other costs incurred in the removal and or reinstallation of the original unit and/or installation of a replacement unit; any costs relating to obtaining access for repair; or loss of use damage, including loss of sales, profit or business advantage of any kind under any circumstances. Spa units are excluded of any warranty coverage if any addition, deletion or modification of any kind whatsoever has been made to the unit (or to any component)

  8. The warranty does not cover defects of damage due to normal wear and tear, improper installation, alterations without the manufacturer written consent, accident, misuse, abuse, commercial or industrial use, use of an accessory not approved by the manufacturer, failure to follow the user manual, or repairs made or attempted by anyone other than an authorized representative of the manufacturer

  9. Platinum Spas will not provide compensation for delays in rectifying and faulty/broken hot tub issue


Extent of Warranty

This warranty extends only to the original consumer purchaser of the spa when invoiced and delivered. The warranty terminates upon any transfer of ownership, prior to the expiration of the warranty period.

Any modifications to the spa will void the warranty.

How to make a claim

Please contact us and provide a copy of your original purchase receipt indicating the date of purchase, within thirty (30) days of the time you discover the claim. We reserve the right to inspect the Spa before processing your warranty claim.

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