15-Years warranty on the shell structure of the spa: We provide a 15-years’ warranty for the colour and colour longevity of the spas shell. The shell will maintain its structural integrity and configuration and be free of any water loss due to defect in the spa shell.

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7-Years warranty on the shell surface of the spa: The manufacturer provides the user of the spa a 7 years warranty against blistering, cracking and delamination.

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3-Years warranty on the basic and optional spa components: spa control, massage engines, circulating pump, heating, WiFi module, IR receiver. (No warranty is given on fuses, bulbs, gaskets)

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2-Years warranty on the side panels of the spa: The factory installed side panel is warranted for 2 years from the original date of delivery. No warranty is given on the colour differences in the cover.

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1-Year warranty on the ozone generator: The ozone generator is warranted against defects in materials or workmanship for 1 years from the original date of delivery.

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1-Year warranty on the audio system components: The factory installed audio components (i.e. power supply, speakers, wires, etc.) are warranted against defects in materials or workmanship for 1 year from the original date of delivery.

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1-Year warranty on LED lights: The factory installed LED lights are warranted against defects in materials or workmanship for 1 year from the original date of delivery. The factory installed LED lights components are warranted against defects in materials or workmanship for 1 year from the original date of delivery. LED bulbs are not covered by the warranty.

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1-Year warranty on the spa cover: The spa cover is warranted against defects in materials or workmanship for 1 year from the original date of delivery.

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1-Year warranty on Jets: This is to cover manufacturing defects, this does not cover jets failing due to lack of maintenance and poor water chemistry.

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90 days' warranty on the skimmer house/head pillows/plastic external control parts, overlays, cover locks cover clips: The skimmer house and the cushions are affected by water chemistry and warranted for 90 days from the original date of delivery.

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Warranty Limitations

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1. The warranty does not cover damage caused by misuse, lack of maintenance, or lime scale deposits.

2. The manufacturer reserves the right to replace the defective parts with factory or remanufactured parts.

3. The manufacturer is not responsible for any damage caused by alterations or modifications by the user.

4. Radio/Bluetooth reception is not covered by warranty because the reception depends on local conditions. The received signal may deteriorate if there are high voltage lines near the spa.

5. The warranty of the spa does not cover defects, damage or failure caused by the common carrier, installer, user or other persons, pets or rodents, or resulting from, without limitation, any of the following: careless handling (lifting unit by plumbing, abrading finish, etc) including its own negligence; modification of any type for any reason (including modification to meet local codes); Improper installation (including installation not in accordance with instructions and specifications provided with the unit); connections supplied by the installer of the equipment; improper voltage supply or unauthorized electrical modification; misuse; incorrect operation, or lack of proper routine maintenance; operation of the unit without specified minimum amount of water or at inappropriate water temperature; use of abrasive or improper cleaners; or acts of God, such as lightening, floods, earthquakes etc.

6. In addition, the manufacturer will not be responsible for incidental or consequential damages or losses arising from any cause (e.g water damage to carpet, ceiling, tiles, marbles, loss of use etc.) including its own negligence; damages to, respecting or resulting from: plated parts when pool and/or spa chemicals are used in the unit or hard water conditions; optional bath equipment not manufactured by the company but supplied with the dealer, installer or Company; the units prior usage as an operational of display; or defects that should have been discovered before installation.

7. This warranty does not include: labour, transportation of other costs incurred in the removal and or reinstallation of the original unit and/or installation of a replacement unit; any costs relating to obtaining access for repair; or loss of use damage, including loss of sales, profit or business advantage of any kind under any circumstances. Spa units are excluded of any warranty coverage if any addition, deletion or modification of any kind whatsoever has been made to the unit (or to any component).

8. The warranty does not cover defects of damage due to normal wear and tear, improper installation, alterations without the manufacturer written consent, accident, misuse, abuse, commercial or industrial use, use of an accessory not approved by the manufacturer, failure to follow the user manual, or repairs made or attempted by anyone other than an authorized representative of the manufacturer.

 

Extent of Warranty

This warranty extends only to the original consumer purchaser of the spa when invoiced and delivered. The warranty terminates upon any transfer of ownership, prior to the expiration of the warranty period.

Any modifications to the spa will void the warranty.

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Warranty Performance

To make a claim under this warranty, contact your dealer/distributor.

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Superior Wellness Ltd will not provide compensation for delays in rectifying any faulty/broken hot tub issue.

 

For custom orders, most of the time involved is the custom building of the hot tub to your specification; lead times are 8-10 weeks, we aim to deliver all stock items within 2-4 weeks (starting from payment by customer). This can increase in the high season and delivery times quoted are approximate. Superior Wellness cannot be held responsible or offer compensation of any kind including factory errors, delays caused beyond our reasonable control (including, without limitation, acts of God, delays pending customs clear-ance, governmental actions, war or national emergency, acts of terrorism, labour disputes or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.