Shipping & Returns Policy
Applies to Filter, Chemical and Accessory orders
You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Shipping Methods and Charges
Next Day Delivery
Sent next working day at £9.99. A signature will be required on delivery. Orders placed on the weekend or bank holidays will be processed and sent on the next working day.
Please note: You will need to ensure your order is placed by 2:00pm at the latest in order for this to be processed as Next Day Delivery.
Two Day Delivery
Sent via our couriers Two Day service at £7.99. A signature will be required on delivery. Order placed on the weekend or bank holidays will be processed and sent on the next working day.
After 2:00pm Delivery
If orders are placed after 2pm then the order will be dispatched the following day.
If a parcel is lost or undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.
Payment & Shipping Times
We accept most credit/debit cards. Most orders are shipped from Mainland UK on the same day if received before 2pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase, normally 3-4 days.
We do not ship on Saturday, Sunday or Public Holidays.
Customers must allow 10 working days for delivery before we will reship or refund orders.
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Refunds and Reshipments
If you have ordered items from us that you no longer need, want or are unhappy with, please contact us to arrange your refund and returning the item.
We accept non faulty items back from our customers within 14 days of delivery however, the items must be in a condition that would be suitable for the item to be resold. The item should not be tampered with and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item(s), you will be notified via email of when you should expect the refund.
Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.
Any orders returned after 14 days are not entitled to any refund.
For refunds you must return your order to the address below.
Escape Hot Tubs Limited
Unit 15 & 16 Vesuvius Business Park,