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Privacy Policy

Privacy Policy

Escape Hot Tubs Limited (trading as Jacuzzi® Nottinghamshire)

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Last updated: 23 November 2025

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1. Introduction

Escape Hot Tubs Limited, trading as Jacuzzi® Nottinghamshire (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use:

  • Our website (www.escapehottubs.co.uk)

  • The Jacuzzi Hub mobile application (“the App”)

  • Any related services, bookings, purchases, or communications

By using our website or app, you agree to the practices described in this policy.

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2. Who We Are

Controller: Escape Hot Tubs Limited (trading as Jacuzzi® Nottinghamshire)
Registered Company No: 11404809
Registered Office: Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, S80 3GP
Contact:

  • Email: aftercare@escapehottubs.co.uk

  • Post: Data Governance Team, Escape Hot Tubs Limited, Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, S80 3GP

You have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we process your data (www.ico.org.uk, 0303 123 1113).

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3. Data We Collect

We may collect the following data when you use our website or app:

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Identity & Contact Data

  • Full name

  • Email address

  • Phone number

  • Delivery and billing addresses

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Account & Profile Data

  • Login credentials

  • Account preferences

  • Subscription or booking history

  • Feedback and communication preferences

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Financial & Transaction Data

  • Payment card information

  • Order history, quotes, invoices

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Technical Data

  • Device type, operating system, browser

  • IP address and location data (for App functionality and security)

  • Cookies and analytics information

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Service & Usage Data

  • Hot tub/swim spa ownership details

  • Booking and service requests

  • App usage patterns, including features accessed

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CCTV & Voice Data

  • Footage and recordings for on-site security and service purposes

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Marketing & Social Data

  • Communication preferences

  • Interaction with our social media pages or campaigns

We may also collect aggregated, anonymised data for analytics and research.

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4. How We Collect Data

  • Directly from you: forms, emails, phone calls, or in-app input

  • Automatically: via cookies, analytics, and the App usage logs

  • From third parties: payment providers, social media platforms, publicly available sources

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5. How We Use Your Data

We use your personal data to:

  • Provide and manage products, services, and bookings

  • Process payments and manage subscriptions

  • Send order confirmations, service updates, and account notifications

  • Personalise your app experience and preferences

  • Improve our website, app, and services

  • Comply with legal and regulatory obligations

  • Send marketing communications, where consent is given

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6. Legal Basis for Processing

We process your personal data on the following lawful grounds:

  • Contract: to provide services, products, and bookings

  • Consent: for marketing communications

  • Legal obligation: to comply with tax, accounting, and safety laws

  • Legitimate interests: improving services, ensuring security, and preventing fraud

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7. Sharing Your Data

We only share your data when necessary and legally allowed:

  • Service providers: delivery, payment processing, IT systems

  • Professional advisors: auditors, insurers, legal consultants

  • Regulators & authorities: when required by law

  • Third-party platforms: analytics and marketing, where appropriate

We do not sell your personal data.

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8. International Transfers

We do not transfer your personal data outside the UK or EEA. If this changes, we will implement safeguards such as Standard Contractual Clauses.

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9. Data Security

We implement strict technical and organisational measures to protect your personal data from:

  • Unauthorised access, loss, misuse, or disclosure

  • Accidental deletion or damage

Access is restricted to employees or partners who need it, and they are bound by confidentiality agreements.

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10. Data Retention

  • Orders & Payments: retained for 6 years for tax purposes

  • Marketing data: retained until consent is withdrawn

  • Recruitment data: up to 6 months if unsuccessful

  • Account & App data: retained as long as the account is active

Data may be anonymised for research or analytics after this period.

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11. Your Rights

Under UK GDPR, you have the following rights:

  • Access: request a copy of your personal data

  • Correction: update inaccurate information

  • Erasure: request deletion under specific circumstances

  • Restriction: limit processing

  • Objection: object to legitimate interest processing

  • Portability: transfer data to another provider

  • Withdraw Consent: opt out of marketing at any time

To exercise your rights, contact us at aftercare@escapehottubs.co.uk.

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12. Automated Decision-Making

We do not use automated decision-making or profiling in any significant way.

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13. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website and app functionality

  • Analyse traffic and app usage

  • Personalise content and marketing

You can manage cookie preferences via your browser or app settings.

For details, see our Cookie Policy.

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14. Children’s Privacy

The App and website are not intended for children under 13. We do not knowingly collect data from children.

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15. Updates to This Policy

We may update this Privacy Policy to reflect legal changes or business practices.
Please review this page periodically for the latest version. The version date at the top indicates the current policy.

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16. Contact Us

Questions, complaints, or requests regarding this Privacy Policy:
Email: aftercare@escapehottubs.co.uk
Post: Data Governance Team, Escape Hot Tubs Limited, Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, S80 3GP

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