Terms and Conditions of Sale | Escape Hot Tubs

Terms & Conditions of Sale

Escape Hot Tubs Limited (C4U105) Supply of Goods Terms and Conditions

OUR TERMS OF SALE OF GOODS

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply our products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Escape Hot Tubs Limited a company registered in England and Wales. Our company registration number is 11404809 and our registered office is Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, Notts, S80 3GP. Our registered VAT number is GB350621333.

2.2 How to contact us. You can contact us by telephoning our customer service team on 01909 319009 or by writing to us at sales@escapehottubs.co.uk.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. ORDER PROCESS AND OUR CONTRACT WITH YOU

3.1 Order process. An order is placed by you using the following process:

a. You may place an order with us either by telephoning our customer service team on 01909 319009 or by writing to us at sales@escapehottubs.co.uk;

b. We will email you a written confirmation of the order details (including any delivery options you may also wish to choose (see Clause 7 - Delivering the product)), at the email address or postal address you provided to us in your order (“Order Information Email”). The Order Information Email will be accompanied by:

i. a questionnaire (“Planning Questionnaire”), which includes questions about the premises to which the products are to be delivered, and the access details at that premises; and

ii. an invoice requesting an advanced payment of £250; and

a. If you are happy to proceed you must notify us by telephoning our customer service team on 01909 319009 or by responding to the email which contained the order details. At the time of this notification, you must email to us the fully completed Planning Questionnaire as well as any other information we may request, for example pictures of your premises or videos of the access routes at your premises.

3.2 How we will accept your order. Our acceptance of your order will take place when we call or email you to accept it, at which point a contract will come into existence between you and us.

3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK. There may also be some UK addresses we are unable to deliver the product to. If this is the case, we will inform you of this and will not charge you for the product.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5. MAKING CHANGES TO YOUR ORDER

5.1 If you wish to make a change to the products you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8).

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes to the services. We may make changes to the product:

a. to reflect changes in relevant laws and regulatory requirements;

b. to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

6.2 More significant changes to the products. In addition, as we informed you in the description of the product on our website, we may make more major changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. DELIVERING THE PRODUCT

7.1 Delivery costs. The costs of delivery will depend on the delivery option you have opted for during the order process and will be the amount displayed to you in the Order Information Email. The delivery options are:

a. Kerbside delivery;

b. Delivery and position service (Standard installation service);

c. Delivery and installation service (Comprehensive installation service).

7.2 When we will deliver the product. We will provide an estimated dated for when we will deliver the products to you in the Order Information Email. When we are ready to dispatch the product to you we will email you a dispatch confirmation email (“Dispatch Confirmation”) which will confirm the actual delivery date, unless there is an Event Outside Our Control (see Clause 14). If we are unable to fulfil the delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

7.3 Delivery location. We will deliver the product to the delivery address displayed to you in the Order Information Email. It is your responsibility to ensure that the delivery address is correct and complete. We cannot be held responsible for any delays to the delivery of the product which is as a result of you providing an incorrect or incomplete delivery address.

7.4 Access information. It is your responsibility to ensure that you provide safe and adequate access for our delivery vehicle to park safely at your premises and for our delivery team to unload the product, whether we are only providing kerbside delivery, or providing a position service or installation service. Information as to our minimum access requirements will be confirmed in your Order Information Email, and you must ensure you provide us with accurate access information which we request, whether through the Planning Questionnaire or otherwise.

7.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery we will leave you a note informing you of how to rearrange delivery. You will be required to pay an additional re-delivery charge in this instance.

7.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Clause 10.2 will apply.

7.7 Specific terms relating to kerbside deliveries. If you have ordered kerbside delivery:

a. the product you have ordered will be placed in a location at the premises, which is in our delivery team’s sole view, the safest and most accessible location;

b. our delivery team will be responsible for the unloading of the product from our delivery vehicle, but you will be responsible for making arrangements to have the product moved to your required location if this is not where our driver is able to unload the product. For example, where our driver is unable to access your premises and will therefore need to unload the product outside of your premises, you will need to arrange for the products to be moved to the required location;

c. our delivery team will not be responsible for removing any packaging on the product; and

d. the delivery of the product is deemed to be completed when our delivery team unloads the product at the delivery address.

7.8 Specific terms relating to delivery and position services. If you have ordered delivery and position services:

a. the product you have ordered will be placed in a location at the premises, which you have chosen, provided that the location is, in our delivery team’s sole view, a safe and accessible location. You must ensure you provide us with accurate access information which we request, whether through the Planning Questionnaire or otherwise, and it is your responsibility to ensure that the location is readily accessible on the day of delivery. If you fail to provide us with accurate access information or the location is not readily accessible on the day of delivery, Clause 7.10 will apply;

b. our delivery team will be responsible for removing all packaging on the product and disposing of it responsibly; and

c. the delivery of the product is deemed to be completed when our delivery team unloads the product at the delivery address.

7.9 Specific terms relating to delivery and installation services. If you have ordered delivery and installation services:

a. the product you have ordered will be placed and installed in a location at the premises, which you have chosen, provided that the location:

i. in our delivery team’s sole view, is a safe and accessible location. You must ensure you provide us with accurate access information which we request, whether through the Planning Questionnaire or otherwise, and it is your responsibility to ensure that the location is readily accessible on the day of delivery. If you fail to provide us with accurate access information or the location is not readily accessible on the day of delivery, Clause 7.10 will apply;

ii. provides a structurally sound and level surface for the product to be placed on. Our delivery team can refuse to install the product on a surface it deems is not structurally sound and level, in which case Clause 7.10 will apply; and

iii. provides access to an adequate power supply. The required amps needed for the product will be confirmed in the Order Information Email. If you fail to ensure that an adequate power supply has been professionally installed prior to delivery, and we are unable to complete the delivery and installation services, Clause 7.10 will apply; and

b. the delivery of the product is deemed to be completed when our delivery team unloads the product at the delivery address.

7.10 If you do not allow us access to provide position or installation services. If you do not allow us access to your premises to perform the position or installation as arranged (and you do not have a good reason for this), or if we are unable to provide the services due to your failure to meet your obligations as detailed in this Clause 7 or any other instructions set out in the Order Information Email, we may charge you additional costs incurred by us as a result, for example costs incurred by us to re-deliver the product. If, despite our reasonable efforts, we are unable to contact you or re- arrange access to your premises we may end the contract and Clause 10.2 will apply. We will not be responsible for supplying the product late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it, or if we are unable to provide the services due to your failure to meet your obligations as detailed in this Clause 7 or any other instructions set out in the Order Information Email.

7.11 Third-party crane services.

a. If lifting equipment of any kind is required, it is your responsibility to organise a suitable crane or lifting equipment at your own cost.

b. You must arrange that the crane or lift operator is present at the delivery address at the same time we have arranged delivery of the product. For deliveries where you have confirmed that a third party crane or lift operator will be provided, we will schedule a 2-hour window for delivery and location. In the event that we are unable to complete the delivery and positioning service or delivery and installation service due to the fault of you and/or your third party supplier. we will either:

i. apply Clause 7.10; or

ii. with your prior consent, charge £45 for every additional hour our delivery team are required to be at your premises.

c. When the product is being lifted the responsibility for safety and any damage which occurs to the product or your premises is the responsibility of the crane or lift operator.

7.12 When you become responsible for the product. Products will be your responsibility from the time we deliver the product to the delivery address you gave us.

7.13 When you own the product. You own the product once we have received payment in full and the product is delivered to you.

7.14 Reasons we may suspend the supply of the product to you. We may have to suspend the supply of the product to:

a. update the product to reflect changes in relevant laws and regulatory requirements;

b. deal with technical problems of our own making or make minor technical changes;

c. make changes to the product as requested by you or notified by us to you (see Clause 6 – Our Right To Make Changes).

7.15 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks, and we will refund any sums you have paid in advance for the product.

7.16 We may also suspend supply of the product if you do not pay. If you do not pay us for the product when you are supposed to (see Clause 12.3) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the product until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the product. We will not suspend the product where you dispute the unpaid invoice (see Clause 12.5). As well as suspending the product we can also charge you interest on your overdue payments (see Clause 12.4).

8. YOUR RIGHTS TO END THE CONTRACT

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

a. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see Clause 11;

b. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;

c. If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

d. In all other cases (if we are not at fault and there is no right to change your mind), see Clause 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any product which have not been provided and you may also be entitled to compensation. The reasons are:

a. we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);

b. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

c. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 4 weeks; or

d. you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought over the telephone, by exchange of emails, or online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 Our product warranty. Please note, these terms reflect the goodwill warranty offered by Escape Hot Tubs Limited to its customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out in our warranty policy which you can find at www.escapehottubs.co.uk/warranty. It is important you read the warranty policy as it forms part of these terms and sets out your obligations for validating the warranty, the warranty cover provided, the process for using the warranty, and the exclusions under which the warranty will not apply. This goodwill warranty does not affect your legal rights in relation to faulty or misdescribed products (see Clause 11.2).

8.5 How long do I have to change my mind? How long depends on what you have ordered and how it is delivered:

a. If you have ordered kerbside delivery, you have 14 days after the day you (or someone you nominate) received the product;

b. If you have ordered delivery and position services or delivery and installation services, you have 14 days after the day we call or email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

a. Phone or email. Call customer services on 01909 319009 or email to us at sales@escapehottubs.co.uk Please provide details of what you bought, when you ordered or received it and your name and address.

b. Online. Complete the www.escapehottubs.co.uk/cancellation on our website.

c. By post. Complete the form www.escapehottubs.co.uk/cancellation and post it to us at the address on the form. Or simply write to us at Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, Notts, S80 3GP including details of what you bought, when you ordered or received it and your name and address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, send them back to us at Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, Notts, S80 3GP or allow us to collect them from you. Please call customer services on 01909 319009 or email to us at aftercare@escapehottubs.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

a. if the product is faulty or misdescribed;

b. you are using the warranty process and we or our manufacturer, following investigations, has concluded that the product is irreparable, and you have decided you do not want a replacement product; or

c. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

9.4 In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.5 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for kerbside delivery. You must ensure:

a. the product is drained and cleaned before we collect it;

b. you allow us access to your premises to collect the product. It is your responsibility to remove any fixtures or fittings which may obstruct our collection team’s ability to transfer the product to the kerbside of your premises;

c. you return all accessories, filters, chemicals, manuals, filters, steps and covers which are provided with the product; and

d. if lifting equipment of any kind is required to enable the product to be transferred freely and safely to the kerbside of your premises, it is your responsibility to organise a suitable crane or lifting equipment at your own cost.

In the event that you fail to meet your obligations as detailed in Clause 9.5(a), (b) or (c), or we are unable to collect the product due to your failure to meet your obligations as detailed in Clause 9.5(c), we may charge you additional costs incurred by us as a result.

9.6 How we will refund you. We will refund you the price you paid for the product including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.7 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

a. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

b. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer kerbside delivery but you choose our delivery and positioning services at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.8 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:

a. if we have not offered to collect the product, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

b. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract if you break it. We may end the contract for a product at any time by

writing to you if:

a. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, access information in relation to your premises;

c. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

d. If, after a failed delivery to you, we are unable to contact you or re-arrange delivery; or

e. you do not, within a reasonable time, allow us access to your premises to supply the positioning or installation services (as applicable).

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1, we will refund any money you have paid in advance for the product we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. IF THERE IS A PROBLEM WITH YOUR PRODUCT

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01909 319009 or email to us at aftercare@escapehottubs.co.uk.

11.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases

c) Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

See also Clause 8.3.

12. PRICE AND PAYMENT

12.1 Where to find the price for the products. The price of the products (which includes VAT) will be the price indicated on the Order Information Email. We take all reasonable care to ensure that the price of the product advised to you is correct.

12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3 When you must pay and how you must pay. We accept payment by all major credit and debit cards. We will invoice you at the following stages of the order process:

a. £250 advanced payment. We will invoice you for £250 at the same time we issue the Order Information Email. You must pay the £250 immediately upon our acceptance of your order.

b. Balance remainder payment. We will invoice you for the remaining balance of the total price of the product (including any delivery charges and additional services) at the same time we issue the Dispatch Confirmation to you. You must pay the remaining balance within 5 days of receiving the invoice.

12.4 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.5 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. OUR RESPONSIBLILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the product (as summarised at Clause 11.2); and for defective products under the Consumer Protection Act 1987.

13.3 When we are liable for damage to your property. If we are providing positioning or installation services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

13.4 We are not liable for business losses. We only supply the products for personal use. If you use the product for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. EVENTS OUTSIDE OUR CONTROL

14.1 Not liable for Events Outside Our Control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control.

14.2 What is an Event Outside Our Control? An “Event Outside Our Control” means any act or event beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.3 Effect of an Event Outside Our Control. If an Event Outside Our Control takes place that affects the performance of our obligations under this contract:

a. we will contact you as soon as reasonably possible to notify you; and

b. our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of the product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

15.1 How we will use your personal information. We will only use the personal information as set out in our Privacy Policy.

16. OTHER IMPORTANT TERMS

16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at Clause 8.4 to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

16.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in Clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.1 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

11.2 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

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